Return Policy

At Goldango, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your outerwear, we offer a straightforward return and exchange process.

Returns

• You may return most new, unworn items within 30 days of delivery for a full refund.
• Items must be returned in their original condition, with all tags attached and packaging intact.
• To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.

Exchanges

• If you need a different size or color, we’re happy to exchange your item subject to availability.
• Exchanges must also be requested within 30 days of delivery and returned in original condition.
• Contact us at [email protected] to start the exchange process.

Non-Returnable Items

• For hygiene reasons, some items such as underwear, swimwear, or final sale products may not be eligible for return. Please check the product description for details.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

• Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at purchase.
• Shipping charges are non-refundable unless the return is due to our error.

Need Help?

If you have questions about your return or exchange, please contact us at:
Email: [email protected]
Phone: +1 (303) 394-1894